Lakeside Pet Hospital (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lakesidepethospital.com/ and when you use our veterinary services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us when you register with the Site or schedule an appointment.
• Pet Data: Information regarding your pet’s name, breed, species, medical history, and vaccination records necessary for providing medical care.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, and access times.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date). We store only very limited financial information; most is handled by our third-party payment processors.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth and customized experience. We may use information collected to:

• Schedule and manage veterinary appointments.
• Maintain accurate medical records for your pets.
• Send pet health reminders and account updates via email or SMS.
• Process payments and prevent fraudulent transactions.
• Improve our website performance and service offerings.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law: If we believe the release of information is necessary to respond to legal process or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us, such as payment processing, laboratory testing services, and email delivery.
• Marketing: With your explicit consent, we may share information with third parties for marketing purposes as permitted by law.

Note: We do not sell, rent, or lease our customer lists to third parties.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.

5. California Privacy Rights

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: