Privacy Policy

Last Updated: April, 2026

Lakeside Pet Hospital (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lakesidepethospital.com/ and when you use our veterinary services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, address, email, and telephone number that you voluntarily give to us when you schedule an appointment.
Pet Data: Information regarding your pet’s name, breed, species, and medical history necessary for providing medical care.
Financial Data: Data related to your payment method. We store only very limited information; most is handled by our third-party payment processors.

2. Use of Your Information

We use information collected to:

Schedule and manage veterinary appointments.
Maintain medical records for your pets.
Send health reminders or account updates via email or SMS.
Process payments and prevent fraud.

3. Disclosure of Your Information

We do not sell, rent, or lease our customer lists to third parties. We only share information:

By Law: To respond to legal process or protect rights.
Service Providers: With third parties that help us with payment processing or lab testing.

4. SMS Terms & Conditions

By providing your phone number and opting in, you consent to receive SMS (text) messages from Lakeside Pet Hospital. These messages may include:

Appointment reminders
Appointment confirmations and updates
Customer care communications
Responses to inquiries
Occasional service-related notifications

Message frequency may vary based on your interactions with us. No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

Opt-Out: You can opt out at any time by replying STOP to any message.

Help: Reply HELP for assistance.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.

We respect your privacy. Your information will not be shared or sold to third parties for marketing purposes. For more details, please review our Privacy Policy.

5. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time; therefore, we encourage you to periodically review this Privacy Policy to be informed of any updates with respect to how we use and protect your personal information. Note that you will be bound by any updates to our Privacy Policy after such updates to our Privacy Policy have been posted. We will notify you of material updates to this Privacy Policy by posting a notice on our home page for a reasonable period of time and changing the “Last Updated” date of this Privacy Policy listed above.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information.

7. California Privacy Rights

California residents may request information about categories of personal information we disclosed to third parties for direct marketing purposes.

8. Contact Us

If you have questions about this Privacy Policy or our Terms and conditions, please contact us at:

Lakeside Pet Hospital
4331 Montgomery Dr, Santa Rosa, CA 95405
Phone: 707-539-3393
Email: info@lakesidepethospital.com